Case study:  New Year, new start!


Moving over the busy Christmas period can add extra complications, so our role was to make this process for our clients, a married couple in their 80’s, as relaxed, efficient and smooth as possible.  They were moving from their family home of over 40 years (filled with many years’ possessions and collections) into an apartment in local Senior Living accommodation.  Timescales were short – 13 days from our initial client meeting to move-in date, including the Christmas break in-between. 


Our role was twofold – Phase 1) to quickly co-ordinate our clients’ move into their new apartment and Phase 2) to assist their family member in dealing with the remaining items in their family house & preparing it for sale in as short a timeframe as possible. 



How we helped:

Phase 1:  we supported our clients in choosing which furniture & possessions to take with them and assisted with this practical process, we co-ordinated all removal/packing services, co-ordinated and managed moving day, and provided a full same-day un-packing/settling in service at their new apartment to ensure a comfortable first night – beds made, cupboards arranged, kitchen area functioning and cushions plumped!  This was all carried out in a timely, practical manner, but with care and sensitivity knowing that this must have been a difficult process.

Phase 2:  we worked closely with our clients’ chosen family member to sort through the remaining possessions in the family home, and help prepare these either for donation, valuation, disposal or for keeping, liaising closely with other service providers throughout this process.  We arranged for our clients to visit their property and accompanied them on their final walk-through for ultimate decision-making before their possessions were removed, and ensured this was a calm and relaxed experience bearing all sensitivities in mind. 



Our clients are now happily settled in their new home surrounded by everything they wished to keep , and their old home is now progressing through the sale process – a great result all round!